Change Forgotten Password for DragonNet in 2 steps (parents)

First of all, to get to the Change Forgotten Password page:


1. Browse to the DragonNet login page:



2. Click the “Forgot Username or Password” link.


To Change your Forgotten Password complete these 2 steps:

Step 1. 
Retrieve your Forgotten Username:

Click “Forgotten Username


See the separate guide on how to retrieve your Forgotten Username.

Step 2. Change your Forgotten Password:

Click “Forgotten Password


See the separate guide on how to reset your Forgotten Password.

Note: Your new password must contain:

  • at least 8 characters
  • consisting of at least one or more lower case characters
  • and one or more upper case characters
  • and one or more numbers


If you are an HKIS student or staff, please contact Schoolwide IT (


Please send questions to

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