Apple Service for 2018/19 School Year

FAQs For Student Laptops

What if I'm not sure if my Macintosh is experiencing a hardware or software issue?
Please bring your computer to the IT Office. We will check and advise you on the next steps.

Can we purchase from Senco and avail of the education discount offer?
Yes, Senco offers a healthy discount to HKIS students, but delivery of any items ordered must be directly to your home (eduoffer)

Can I apply for a loaner laptop while my Macintosh notebook is under repair?
Yes, students may apply for loaner laptops from the HKIS IT department.

If my Macintosh needs hardware repair, where is the nearest Apple Service Centre from HKIS?
The nearest Centre is operated by Senco in North Point. Senco accepts walk-in customers. If you plan to go to an Apple Store, you will need to make an online Genius Bar reservation. (Genius Bar)

Below are the addresses for all Apple Service Centres on Hong Kong Island:

Apple Store, Causeway Bay
Hysan Place
500 Hennessy Road
Hong Kong

Apple Store, Central
International Finance Centre
8 Finance Street
Hong Kong

Senco Apple Authorized Service Centre:
Address: 2/F, 101 King's Road, North Point, Hong Kong
Service Hours:
Monday-Friday: 9am-6:30pm
(Closed on Saturday, Sunday and Public Holiday)
Hotline: 2865 0860

Tags: service apple student software laptop faq parent hardware senco purchase loan repair center store eduoffer
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